Shipping policy

Last updated: 14 November 2026

Spirits Signature is operated by Anthony John Daniells, an individual carrying on business as a sole trader in Queensland, Australia. In this document, “we”, “us” and “our” mean Anthony John Daniells trading as Spirits Signature.

1. Dispatch origin and destination

Our products are dispatched from China to customers in Australia. The Australian contact address is for correspondence and does not indicate that stock is held or dispatched locally. Delivery availability for your address is shown during checkout.

2. Estimated delivery times

Order preparation: 2–3 calendar days after your order is confirmed.
Transit after dispatch: an estimated 7–15 calendar days.
Total from order confirmation to delivery: an estimated 9–18 calendar days, including preparation and transit.

Calendar days include weekends and public holidays. These are estimates, not guaranteed delivery dates. Customs processing, transport disruption or local delivery conditions can affect timing. We will explain a known material delay and the options available to you. These estimates do not limit your rights if delivery is late or the order cannot be supplied.

3. Shipping charges, taxes and import-related costs

Prices and payments are in Australian dollars (AUD). Consumer prices include taxes and other unavoidable, quantifiable charges that the law requires to be included. Shipping charges, if any, are disclosed before you commit to the purchase, including the applicable amount when your delivery address is known.

Where an import-related or other additional charge is payable by you, we will disclose it before purchase, together with its amount or calculation basis where the amount cannot reasonably be determined in advance. This policy does not make you responsible for undisclosed mandatory charges. Contact us before ordering if any delivery or import charge is unclear.

4. Dispatch updates and tracking

We will provide dispatch information and, where available, tracking details. Tracking can take time to show the first movement and may not update continuously. An order may arrive in separate parcels. Contact us if a parcel or item appears to be missing.

5. Delivery details

Check your delivery information before completing checkout and contact us promptly if it needs correction. We will help where changes are still possible. If an address or delivery problem occurs, we will discuss an appropriate solution. We do not automatically cancel your entitlement to a refund or other legal remedy because of a delivery issue.

6. Delayed, lost, damaged or incorrect deliveries

Contact us when the estimated period has passed without delivery, tracking appears incorrect, or the goods arrive damaged, incomplete or different from the order. We will investigate with the relevant provider and remain your point of contact. You do not have to resolve the matter solely with the carrier or supplier.

We will provide an appropriate remedy where goods are not supplied or a legal right to cancellation, refund, replacement or other relief arises. Delays do not permit us to hold payment indefinitely. A tracking status alone does not resolve a disputed delivery; we will consider the available evidence.

7. Cancellation and satisfaction refunds

Cancellation requested before dispatch receives a full refund, including original delivery charges. Our separate 30-day satisfaction offer allows a refund request within 30 calendar days after receipt, or receipt of the last parcel for a split order, without a physical return. It covers the products concerned, applicable taxes charged on them and original delivery charges, with the same delivery charge refunded only once. See our Return and refund policy for the full terms. Statutory rights are not limited to that 30-day period.